Emergency Weekend Calls - FAQs

An emergency is any plumbing issue that poses an immediate risk to your home, health, or safety, including:

• Active water leaks or burst pipes
• Sewer backups or overflows
• No water or no hot water (especially in cold weather)
• Gas line leaks or gas odors
• Flooding from plumbing failures

If you’re unsure, call us—we’ll help determine urgency.

Yes. We provide emergency service on weekends and select holidays for urgent plumbing situations that cannot safely wait until normal business hours.

Yes. Emergency weekend calls include:

• A weekend emergency dispatch fee
• After-hours labor rates, which are higher than weekday rates

All pricing will be explained before work begins.

Emergency service is available:

• Saturday & Sunday - Anytime

Availability is not guaranteed and is based on technician scheduling.

No. Weekend service is reserved only for emergencies. Non-urgent repairs, upgrades, or installations should be scheduled during normal weekday business hours.

Yes. Once the technician assesses the situation, you will receive a clear explanation of:

• The issue
• Recommended solution
• Estimated cost

No work is performed without your approval.

Yes. Payment is due upon completion of emergency services unless prior arrangements are made.

Yes. All emergency repairs are performed to the same professional standards as weekday work and are backed by our workmanship warranty unless otherwise noted.

If the problem is not an immediate risk, we may recommend:

• A temporary safety measure, or
• Scheduling the repair during normal business hours to save on costs

We always prioritize your safety and your budget.

Response times vary based on:

• Call volume
• Technician availability
• Severity of the emergency

We will give you an honest arrival window when you call.

How do I request emergency weekend service? Call our main number and follow the prompts for Emergency Service. If we miss your call, leave a voicemail or text emergency messages are monitored.