FAQ

Common signs include unexplained increases in your water bill, low water pressure, water stains on ceilings or walls, musty odors, warm spots on floors, or the sound of running water when all fixtures are off. Winston-Salem's "WaterSavvy" smart meters also have a low-flow indicator that moves when there is an active leak.

Professional leak detection in the Winston-Salem area typically ranges depending on the complexity and location of the leak. Crawlspace leaks are generally faster and more straightforward to locate, while slab leaks require more advanced equipment. Five Stone Services provides free estimates so you know the cost before any work begins.

Most policies cover sudden and accidental damage, such as a burst pipe. They typically do not cover gradual leaks resulting from aging or unmaintained pipes. Early professional detection is one of the most effective ways to prevent a claim from being denied.

Yes. A small, undetected leak can waste thousands of gallons of water per month, promote mold growth behind walls, rot structural framing, and — in slab-built homes — undermine your foundation. Addressing a leak early is always less expensive than dealing with the damage it causes over time.

Hydro jetting uses a high-pressure stream of water, delivered through a specialized nozzle, to clear grease, sludge, scale, and debris from the inside of a pipe. It cleans the entire diameter of the line rather than just breaking through the center of a clog.

A traditional drain snake typically breaks a hole through a clog to restore flow, but leaves buildup along the pipe walls. Hydro jetting clears that buildup entirely, which often means a longer stretch of time before problems return.

Hydro jetting is worth considering if you've had the same drain snaked multiple times with the clog returning, if a camera inspection shows significant buildup, or if a kitchen or main line has years of grease and sediment accumulation.

Yes. If a drain keeps clogging despite repeated cleanings, it's often a sign that buildup along the pipe walls is the real issue. Hydro jetting is designed specifically to address that kind of recurring problem.

For most modern pipes in reasonably sound condition, hydro jetting is safe and effective. That said, older or already-damaged pipes may not be good candidates, which is why we always perform a camera inspection first to confirm it's the right approach for your plumbing.

The most common signs are a sulfur or rotten egg smell, a hissing sound near a gas appliance or pipe, dead vegetation in a specific outdoor area, or an unexplained increase in your gas bill. If you suspect a leak, leave the home immediately and call your gas utility and a licensed plumber. Do not operate light switches or open flames.

Yes. Most gas line installations and significant repairs require a permit and must be completed by a licensed contractor in compliance with North Carolina State Building Code. Five Stone Services handles all permit-related requirements as part of the job.

Cost depends on the scope of work — the length of the line, the type of repair, the appliances involved, and whether existing piping needs to be replaced. Five Stone Services provides a clear written estimate after inspecting your system. For projects over $1,000, financing options are available.

Yes. We install gas lines for ranges, dryers, fireplaces, tankless water heaters, outdoor grills, and whole-house generators. We size the line correctly for the appliance load and ensure it is installed to code.

We offer 24/7 emergency service with a target response time of under 60 minutes for clients in Winston-Salem and across Forsyth County.

Yes. Five Stone Services is fully licensed, insured, and bonded to perform residential and commercial gas line services in North Carolina.

A plumbing emergency is any situation that poses an immediate risk to your property or health — burst pipes, sewage backups, major leaks, a water heater that has failed completely, gas line concerns, or any flooding situation. If you're unsure, call. Five Stone will help you assess the urgency.

Five Stone Services targets a response time of under 60 minutes for emergency calls throughout the Winston-Salem metro area, including Kernersville, Clemmons, and Lewisville.

Shut off the main water valve immediately to stop active flooding. If it's a water heater issue, turn off the gas or electricity to the unit. If you smell gas, leave the home and call 911 before calling a plumber.

Yes. Homes in historic neighborhoods like West End, Old Salem, and Buena Vista often have original cast iron or galvanized pipes from the early 1900s. These systems are more susceptible to corrosion, sudden failure, and root intrusion — which is why prompt, knowledgeable emergency service matters.

If a single drain is slow, a store product may provide temporary relief. If multiple drains are slow, there is water backing up, or you smell sewer odors, those are signs of a deeper blockage that requires a professional. Chemical drain cleaners can also damage older pipes over time.

The cost depends on the type of drain, the location of the blockage, and the method required to clear it. Five Stone Services offers free estimates so you know exactly what to expect before any work begins. Call (336) 443-8022 to get a quote.

Hydro jetting uses high-pressure water to clean the interior walls of your pipes, not just punch through a clog. It is especially effective for grease buildup in kitchen lines, scale accumulation, and recurring blockages. Our technicians will recommend it only when the situation calls for it.

Yes. This is a common problem in older neighborhoods throughout Winston-Salem and Kernersville. Tree roots naturally seek out moisture and can infiltrate pipe joints, causing blockages and structural damage. Camera inspection is the most reliable way to confirm root intrusion.

Five Stone Services offers rapid-response plumbing service with under 60-minute response times for urgent situations. Call (336) 443-8022 and we will get a technician to you as quickly as possible.

Yes. We handle drain cleaning for restaurants, retail spaces, offices, and other commercial properties across the Piedmont Triad in addition to residential homes.

Slow drains are usually caused by a buildup of hair, soap scum, or mineral deposits inside the pipe. In some cases, a slow drain can also point to a partial blockage further down the line that requires professional drain cleaning.

The most common signs include sudden loss of water pressure, sputtering or air-in-line issues, a pump that runs constantly without shutting off, discolored or gritty water, or no water at all.

Submersible well pumps typically last between 10 and 15 years with proper maintenance. Factors like water quality, usage volume, and the quality of the original installation affect lifespan significantly.

In many cases, yes. Five Stone Services maintains an under 60-minute emergency response time across the Piedmont Triad. The ability to complete same-day repairs depends on the nature of the issue and parts availability.

Low pressure can result from a failing pump motor, a waterlogged pressure tank, a worn or broken impeller, a clogged intake screen, or declining well yield.

Yes. Submersible pump diagnostics and repair are a core part of our well pump services. We evaluate the motor, pump assembly, electrical connections, and pressure tank as part of every inspection.

Five Stone Services provides well water pump repair throughout the Piedmont Triad, including Greensboro, Winston-Salem, High Point, Kernersville, Jamestown, Clemmons, Lexington, and surrounding communities in Guilford, Forsyth, Davidson, and Randolph counties.

Yes. For qualified projects — including full pump replacements and system upgrades — Five Stone Services offers flexible financing options. Ask about financing when you request your quote.

Traditional tank water heaters generally last 8-12 years, while tankless units can provide 15-20 years of service with proper maintenance. Factors affecting lifespan include water quality, usage patterns, and regular maintenance.

Water heater sizing depends on household size, usage patterns, and peak demand periods. Our technicians perform detailed assessments to recommend the optimal capacity for your specific needs.

Tankless systems offer space savings, energy efficiency, and endless hot water, making them excellent long-term investments for many households. We help you evaluate whether tankless technology aligns with your needs and budget.

Annual maintenance helps prevent problems and extends system life. Our maintenance services include tank flushing, anode rod inspection, and safety system testing.

Yes, our emergency plumber services are available 24/7 for urgent water heater failures, leaks, and other critical plumbing emergencies throughout the Kernersville area.

Common signs include multiple slow-draining fixtures, persistent sewer odors, gurgling noises from toilets, wet patches in your yard, or sewage backing up into tubs and sinks. If you notice any of these, contact a professional immediately.

Trenchless sewer repair is a non-invasive method of repairing or replacing pipes without digging large trenches. It typically involves pipe lining with an epoxy sleeve or pipe bursting where a new pipe is pulled through the old one.

Homeowners are responsible for the maintenance and repair of the lateral sewer line that runs from their home to the main city sewer line connection, typically located at the property line.

It is recommended to have your sewer system professionally inspected and cleaned every 18 to 24 months to prevent tree root intrusion, grease buildup, and major blockages.

It depends on your plumbing system. We assess the pipe material, age, damage severity, and the frequency of any problems you’re experiencing to recommend a practical path forward, whether it’s a whole-home repipe or a localized repair.

Watch for unexplained increases in water bills, damp spots on walls or ceilings, musty odors, reduced water pressure, or the sound of running water when fixtures are turned off. If you notice any of these red flags, give us a call at (336) 443-8022. We offer same-day and emergency support to prioritize your safety and property.

We typically recommend copper or PEX piping for most residential applications. The right choice will depend on your home’s age, budget, and plumbing needs. We can walk you through different options to help you find the best fit for your property and usage.

Keep cabinet doors open under sinks, maintain consistent heating, insulate exposed pipes, and allow faucets to drip slightly during extreme cold. We also offer pipe insulation services for added protection.

Most faucet repairs are completed in a single visit, often within one to two hours depending on the issue and parts availability.

Our emergency plumber team typically arrives within 60 minutes of your call, 24 hours a day, 7 days a week.

We believe in fair, transparent pricing. While emergency calls may have additional fees, we always provide upfront pricing before beginning work.

Turn off your main water supply if possible, move valuables away from affected areas, and avoid using electrical appliances near standing water.

Yes, all our work is backed by our satisfaction guarantee and proper warranties on parts and labor.

Absolutely. Five Stone Services provides emergency plumbing for both residential and commercial properties throughout Kernersville.

Most residential properties benefit from professional drain cleaning every 1-2 years, depending on usage and the age of your plumbing system. Homes with older pipes or heavy usage may require more frequent service.

Common causes include hair and soap buildup in bathroom drains, grease and food particles in kitchen sinks, and tree root intrusion in older sewer lines. Our camera inspections can identify the specific cause of your blockage.

We assess pipe condition before recommending hydro-jetting. If we choose to use this approach, we adjust pressure levels accordingly based on pipe material and age, so your property remains protected.

As your local emergency plumber, we typically respond within 60 minutes for urgent drain issues. Simply call (336) 443-8022 so our crew can dispatch a rapid response to your location.

Absolutely. We stand behind our work with robust service warranties. The exact warranty terms depend on the type of service performed. We can review those details with you before we get started.

We recommend annual plumbing inspections to identify potential problems before they become major issues. Regular maintenance can extend the life of your fixtures and prevent costly emergency repairs.

First, check if other fixtures in your home are experiencing the same issue. If the problem is isolated to your shower, it could be a faulty mixing valve or cartridge. Contact Five Stone Services for professional diagnosis and repair.

Absolutely! We specialize in bathroom remodeling plumbing and work with homeowners and contractors throughout the planning and installation process to ensure your new bathroom functions perfectly.

We offer emergency response services with typical arrival times under 60 minutes for urgent situations like burst pipes or major leaks.

Yes, all of our work is backed by our satisfaction guarantee. We stand behind our craftsmanship and use quality materials to ensure lasting results.

Our experienced plumbers will assess your fixtures and provide honest recommendations. We'll always explore repair options first, but sometimes replacement is more cost-effective in the long term.

Most backflow prevention devices should be tested annually, though local regulations and water authorities may have specific requirements.

Some of the most frequent plumbing challenges we encounter include clogged drains, running toilets, leaky faucets, water heater issues, and sewer line problems. We use targeted, minimally invasive diagnostic equipment to locate the root cause and recommend a lasting fix, not a band-aid solution.

We offer 60-minute emergency plumber response 24 hours a day, seven days a week, so you’re never left dealing with plumbing problems alone.

Absolutely. We provide free, detailed estimates for all plumbing projects without any surprises or hidden fees.

Yes. We offer a complete range of plumbing solutions for both residential plumbing and commercial plumbing applications. From minor home repairs to commercial-grade installations, our experienced team handles it all.